Returns & Exchanges
At East Coast Drywall Tools Inc., we stand behind the quality of our professional equipment and offer a 30-day return window for unused items in their original packaging. We aim to ensure every contractor and DIYer is fully satisfied with their purchase through a streamlined exchange process.
Initiate Your Request
Contact our support team via email or phone with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Package Your Tools
Securely pack the unused tools in their original manufacturer packaging, ensuring all manuals and accessories are included to avoid restocking fees.
Ship to Service Center
Affix the provided shipping label or send the package to our East Coast distribution hub using a trackable shipping method for your protection.
Inspection and Refund
Once our technicians verify the condition of the returned equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing